What the Inbox does with an Instagram or WhatsApp message, in writing

Until today the privacy policy covered only this website. From today it also explains what the platform does with the messages a club or festival receives on Instagram and WhatsApp once it connects them to the Inbox.

It is written against the code, not a template. That is why it says things a policy rarely does: that photos, voice notes and documents are not downloaded, that the phone’s contact list is not stored, that card numbers, IBANs, identity documents and email addresses are removed from the text before it is stored, and that the AI receives the message without them and without the writer’s name or number as separate data.

It also says what is not there yet: an automatic deletion period for conversations. Until one is decided, they are kept while the business uses the service and deleted when the business or the person asks, through a route that has its own section.

Meta’s channels are still waiting for Meta to approve access: this is part of what it is shown so that it can.